REFERENCES

The ProPerformance leadership program has, within Stater, made a significant and sustainable improvement in employee satisfaction. It has also made a significant contribution to an accelerated implementation of the organizational policies.
Wilfred Brand
Director Business Support Stater N.V.


ProPerformance provides a customized train-the-trainer course that many participants see as the perfect combination of presentation 'skills' and becoming familiar with security experience.This combination enalbles the participants to roll out our Incident & Injury Free program worldwide.

Thom Koning
Vice President QASHE


Kadant Johnson Europe has trusted ProPerformance for training our European Sales Team and our technical support people. We have been training the Sales Team using the WCSO and the Sales Skills ISS program. This resulted in gaining larger and more profitable projects (also in combination with our pricing project) with larger customers. It also allowed us to improve and steer our sales team managing the different roles and management levels in the sales process. Sales language and terminology have become uniform and communication has improved and become far more effective. The ProPerformance programs have certainly helped the growth of our revenue and contributed to the growing success of Kadant Johnson Europe.
Fred Westerhout
CEO Kadant Johnson Europe


ProPerformance has trained and guided Vodafone from an extremely sales-aimed organization to a solution driven salesforce. During the early years of the mobile market the market share was key, but after the entering of multiple operators, offering a broad package of services was the most important aspect. ProPerformance has excellently trained all our corporate account managers, and later also our SME (Small Medium Enterprises) account managers. One of the reasons why Vodafone has such a favorable position in the market is because of the structured and enthusiastic approach of the PP team.
Mark van den Blink
General Manager Corporate Sales Vodafone


Our goal was 10% more turnover per customer per night and minimally, or if possible, increasing the customer satisfaction. The approach that was chosen was: from hospitality to customer friendliness. ProPerformance chose a multi-disciplinary approach for all target groups, knowing: retail, catering/hospitality and leisure.
Result: a 10% increase in turnover and a significantly raised customer satisfaction.
Our managers and employees have experienced the ProPerformance training as highly inspirational. As approach, a clear structure that everyone could work with was chosen. ProPerformance chose a top-down approach: from MT’s to middle management, to employees. We have learned to give each other feedback (on every level) in order to guarantee the continuity throughout our company. The mutual collaboration was stimulated and has grown ever since. The central theme was the interaction with the customer; meaning the right approach for every customer. No training, no script, but the achievement of a real change of behavior within our organization, which resulted in the realization of the bottom-line goals and the strategic goal; an increase of turnover and customer satisfaction!
Robert Visser
Operational Director Center Parcs Europe N.V.

Training and coaching supervisors is essential to carry out an unambiguous and transparent policy. The leadership training "Focus on Performance" of ProPerformance is perfect to assist our people in that.
Jan van Akkeren
SVP Operations and Assets Heerema Marine Contractors SE


We have worked with ProPerformance on a number of sales and account management programs aimed at our commercial teams, for many years. Robbert is a very enthusiastic person who was able to engage the teams and to teach them new competencies on the one hand, and account and sales management processes on the other. This has yielded attractive, solid results for us.
Hari Dattatreya
Global Oil Director Koninklijke Vopak NV


This reference is written based on the longstanding relationship and experiences (15 years) with ProPerformance. Over the years, many programs were successfully developed and executed for commercial, management and global teams. Companies where I cooperated with ProPerformance were: Koninklijke Vopak, Hoyer Global, Den Hartogh Group. We experienced that commercial people are using what has been offered in the programs and the bonus is that measuring KPI’s in this field has become easier as well. As for the other programs, such as team building, leadership and the latest, WCSO, up until this day we experience that teams and individuals make considerable progress in their management performance. The practical approach of ProPerformance is appreciated and immediately ready to use in the personal management environment.
Cor Mol
BU en Project Directeur Den Hartogh Group


After the pleasant experiences in Corporate, ProPerformance also took on our Shop and Assistant Shop managers. We were at the start of a new adventure. The people in our stores are our most important added value. In the field of Coaching, little to nothing had been done. In 2005-2006 we started this course with ProPerformance. Partly due to this effort, Vodafone, with its own shops, is still growing in a highly competitive market. Up until today, the shop managers are still using the learned materiel. Well-educated staff can lead to a productivity improvement of 30%.
Mark van den Blink
Head of Direct Sales Consumer Vodafone


We have worked together with ProPerformance successfully and with pleasure for more than 5 years now. They know our organization and we know them. Partly due to this, the various training courses are always spot on. Because of the different programs of ProPerformance, which we have meanwhile gone through, our organization has a strong focus on the customer, our service is further professionalized and the bottom-line has measurably improved.
Hari Dattatreya
Global Oil Director Royal Vopak